steam version of war for the overworld runs on integrated gpu

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andreasaspenberg
  • zaktualizowano
  • Completed - Resolved
as steam does not support dedicated laptop gpus, the game needs code to switch gpu during startup which it does not have. please add that code so that the game can run on my dedicated gpu. 
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Znak zadowolenia przez andreasaspenberg 6 lat temu

i have already tried that solution but steam overrides it. it does that for all games not programmed to switch gpu.

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anonymous
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andreasaspenberg

there seems to have no problem in the first place. my harddrive was just slow to load it the first time and because of a glitch, it did not run on the gtx 770m until its loading screen showed up. after the loading screen showed up it switched gpu without issues.i am not sure what you can use this information for but here it is anyway.

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Lee "Noontide" Moon
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Unfortunately at this point we've done all we can to assist you. It is extremely difficult to try and troubleshoot the issue without receiving confirmation of the steps above and being able to pour over the images in a single location showing that the requested actions has been done.


As was previously addressed by my colleague your logs were showing that a Windows redistributable required for War for the Overworld to run is not working correctly and we don't have much of a reason as to why that would be. At this point it is beyond the remit of our support team to address the issue you're experiencing and the troubleshooting process has come to a standstill.


All I can advise is to once again double check everything I've said in my previous response but beyond that I can only advise you either seek further support from first-party support for the operating system or from a technical forum which specializes in the operations of the OS. Beyond that all I could advise is to seek a refund from Steam on the grounds that the game is not working and that every effort has been made by the development team to resolve the issue. Hopefully that should help support any request you put in with Steam support, but we cannot guarantee any refund as we do not have control over the refund process.


I am sorry that we could not resolve your issue.

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andreasaspenberg

then by all means follow the steam topic only as it is easier for me to post links in steam as that runs on my laptop. my drivers is up to date but i have no way to give you the dxdiag from here.

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Lee "Noontide" Moon

My guess would be that the aforementioned games which are running on your correct GPU have in-built Nvidia profiles designed by Nvidia which recognises the program and then sets the appropriate card, or the heuristic algorithm that dynamically determines which card to use is detecting something particular about the way they want to use the GPU but that's the domain of Nvidia and I couldn't comment. 


As an example the reason why Empire at War probably behaves differently from the Steam version is because the Steam version may have different identifiers to the original disk version. If the original game had a Nvidia Profile but that profile doesn't correctly relate to the Steam version you may be suffering a similar issue to what WFTO is suffering.


As WFTO has never been audited by Nvidia they'll never have created a profile for it and therefore it's down to the heuristic to determine what card to use unless set correctly by the user. We do know however that this issue does not affect everyone who use a Optimus enabled laptop, having a couple in our own office they correctly identified which card to use.


In any case we're pretty confident that the failure to boot to the main menu is not related to the use of the Intel Integrated GPU.


Whether this is because of Driver, Windows or BIOS differences between your PC and ours we couldn't say but it is certainly not a general issue, otherwise we'd see far more cases of it.


So for us to proceed the next steps are:


  • Provide the requested screenshot of the Nvidia Control Panel setup for WFTO.exe (You have only provided a screenshot of the setup for WFTOGame.exe, these are separate processes and must both be configured)
  • Also include a screenshot of the Global settings of your Nvidia Control Panel.
  • Provide a log for the success of the redist installation as requested by Cian above.
  • Ensure there are no pending Windows Updates and that your version of Windows is completely up to date.
  • Provide an up to date Output log from your latest attempt to launch the game, following the redist installation.
  • Your DXDiag indicates your Nvidia Drivers are from November 13th 2017, please update to v397.64 dated 9th of May 2018

Please upload these directly on Userecho, we cannot continue to switch between sources as it consumes a great deal of our time and energy trying to follow both threads. Either by attaching direct to email, in the thread itself from the above linkor simply by dropping links in your future emails to the previous download locations.

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andreasaspenberg

so reopen my steam topic so that i can post there. the issue however is not specific to one machine but present on all machines running nvidia optimus.

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anonymous

If you follow this link you can directly access the ticket: https://brightrockgames.userecho.com/communities/1/topics/4400-steam-version-of-war-for-the-overworld-runs-on-integrated-gpu


Unfortunately we cannot troubleshoot an issue that is so specific to one machine. Once you can show that you have the required redists for WFTO

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andreasaspenberg

and i can not send them unless you reopen my topic. if you reopen my topic i can send all the files you need. either way, it is unlikely thet you will be able to solve my problem without patching the game to prefer dedicated gpu.

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anonymous

We cannot help you if you do not send the files

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andreasaspenberg

i can not because i am trying to run the game on a different pc than the one where i have my email. steam have a lot of power over the games it runs. that includes what gpu they use. unless they are programmed to run on a specific gpu which is the case with slender: the arrival and ducktales remastered and final fantasy 15. here is another example: star wars empire at war disc version runs on my gtx 770m, the steam version runs on my intel hd 4600. only difference is the DRM