Windows 10 game crash at splash screen when I launch this game

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  • Windows 10 Pro Insider Preview 17655.re_prerelease (1803)
  • 64-bit
  • 8 GiB RAM
  • Intel(R) Corm(TM) i7-6700HQ CPU @ 2.60GHz
  • NVIDIA GeForce GTX 1060
  • VRAM: 2987 MB
  • Direct3D 11.0 [level 11.1]

Current Game Edition: Latest Editioin(April 30 2018)

BUG: Cannot launch game



output_log.txt

No Play CheckPoint Because of launch failure.

War for the Overworld Launcher Log.txt

Game Version:
Steam Public
Platform:
Windows
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anonymous
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Declined, no response.


We will reopen the ticket wf we get a response

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anonymous

Now that we have eliminated all possibility of incorrect/missing redists and windows updates can we try to:

  1. Run the game as admin
  2. Ensure that your antivirus software is not killing the process

I'll keep looking into this for you but there is very little info in the log. The biggest thing we have to go off of is that it looks like something external to the game is killing the process as it launches

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Elliot
Quote from anonymous

Please double check that you have C++ redist 2010,2012,2013,2015. 2015 is the most important one. You can see which ones are installed in Control Panel -> Programs and Features.  You will find all installed Visual C++ Redistributable in your system.


If you are missing any then please go to the "_CommonRedist/vcredist" folder in the game's install directory and install the missing versions.

I dont want to say again, I have C++ redist 2010,2012,2013,2015. Although there are 2017 installed instead 2015, but after  I uninstall 2017 and install 2015, nothing changes, even make my office stop run before I reinstall 2017. So, It's time to get a refund?

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anonymous

Please double check that you have C++ redist 2010,2012,2013,2015. 2015 is the most important one. You can see which ones are installed in Control Panel -> Programs and Features.  You will find all installed Visual C++ Redistributable in your system.


If you are missing any then please go to the "_CommonRedist/vcredist" folder in the game's install directory and install the missing versions.

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anonymous

Does the bar just get stuck there? 


Can you send me a log now that you're updated

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Elliot


No change after I turn to branch [no]

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Elliot
Quote from anonymous

If you update the issue should be resolved, please update and verify that you're on version 2.0

I fount a interesting thing, I had selected the brach [在中国发行], but it seems like this branch is at patch 1.6.

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anonymous

If you update the issue should be resolved, please update and verify that you're on version 2.0

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Elliot

Did you pass a compatibility testing  on this Windows Edition? I mean Windows RS5