Freshly installed, can not start / launch the game

Avatar
Horned Reaper
  • updated
  • Completed - Resolved

I just want to play and build maps, but since the map editor update, I can not launch my game.

When I try to play, the game starts loading, shows the ingame loading screen... Loads a bit and then returns to desktop and tries to re-launch automatically in a loop...

I tried validating the cache integrity from steam proporties, I even deleted the game and redownloaded and installed, but still have this dissapointing problem.

I just want to play the game, I paid for, when I get back home from work.


Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1
BIOS: BIOS Date: 11/07/12 17:28:55 Ver: 04.06.05
Processor: AMD Phenom(tm) II X4 955 Processor (4 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16306MB RAM
Page File: 7236MB used, 27422MB available
DirectX Version: DirectX 11


output_log.txt

Game Version:
Steam Public
Platform:
Windows

Kā jūs novērtētu klientu apkalpošanu?

Satisfaction mark by Horned Reaper 7 years ago

Add a comment about quality of support you received (optional):

Duplicates 1
Fail to launch, possible DRM issue (continuation)

(Continuation from this link: http://brightrockgames.userecho.com/topics/335-freshly-installed-can-not-start-launch-the-game/#)

Hello, after months of communicating steam's support team, they decided that this is their final answer;



23 Message by Support Tech Jared on Wed, Aug 10 2016 13:49
Correct implementation of Steam DRM is up to the developer of this game. A game that has implemented this feature correctly should not automatically close when a problem is encountered.



Unfortunately, we can't work on a game that our teams didn't develop here at Valve. The only path to resolution is through the game's support team, and, with all likelihood from what you've described, their development team.



Replies 46
Avatar
0
Jan - Eric Merzel
Quote from Horned Reaper

I was so excited when I saw Steam downloading a patch for the game 1.4, it installed but unfortunately I still have the issue. But what I noticed is that the game loading screen still says that it's 1.3


Also, is it normal for the game to ask for administrative permissions every time I try to launch? Hence the exe is already set to " always run as administrator".


By the way Steam Support finally asked for my msinfo 32 file... sent them 3 days ago, still waiting for an answer.

huh no, that shouldnt be the case.


can you please check your "launch options" under properties in steam, delete everything there is. check the beta Tab under properties in steam and check that you are not in one of the Beta builds for the game.

also please go to your steam folder/Steamapps/common/war for the Overworld and check that none of the compability features of Windows are enabled. Please also check if any of the folders leading to WFTO and if the files inside the WFTO folder are write-only


not trying to get your hopes up but your last answer felt really odd.

Avatar
0
Horned Reaper
Quote from Jan - Eric Merzel

huh no, that shouldnt be the case.


can you please check your "launch options" under properties in steam, delete everything there is. check the beta Tab under properties in steam and check that you are not in one of the Beta builds for the game.

also please go to your steam folder/Steamapps/common/war for the Overworld and check that none of the compability features of Windows are enabled. Please also check if any of the folders leading to WFTO and if the files inside the WFTO folder are write-only


not trying to get your hopes up but your last answer felt really odd.

- There's nothing written in the Launch options. =(
- In the BETA tab, it says "NONE" and there no other option in the drop-down menu =(

- In the "Local files" tab, the current build shows as: 931892
- WFTO folder, Common folder and the Steamapps folder was marked with a square read-only icon, meaning some folders where read-only. So I tried to remove the square tick from the whole Steamapps folder and subfolders in it... it processes when I click apply... what when I check it again, the square comes back again... Could this be related to OS user folder ownership somehow?
- As for the two exe files in the main WFTO folder (WFTO.exe, WFTOGame.exe);
Both have "Always run as administrator" for all users, but none of them have any compatibility modes enabled for earlier Windows versions.

Avatar
0
Jan - Eric Merzel

This is really strange. do you have limited rights on your PC?


it could be that steam fails to update your files correctly. This is quite a stretch though and may not lead to it working.


Can you please check under Safety which kind of user has been limited to "read only"


Properties.png

im talking about this tab ( i have a german OS and wasnt sure about the translation)

im going to check the the build number on public on my end. thats a good pointer we sadly have to assume that this is is not the cause for your trouble if they are identical i fear.

Avatar
0
Jan - Eric Merzel

i do not know why you have these security differences in your windows but the build number is sadly indeed the same.


it is very unlikely at this point that this is the cause then. I wish you luck for an answer from steam support -_-

sorry i couldnt help you.

Avatar
0
Horned Reaper
Quote from Jan - Eric Merzel

i do not know why you have these security differences in your windows but the build number is sadly indeed the same.


it is very unlikely at this point that this is the cause then. I wish you luck for an answer from steam support -_-

sorry i couldnt help you.

Dear Eric,

I do appreciate you trying to help. Unfortunately all the Windows users (accounts) have full access and control over the folders.

Below you can see the conversation between me and the support team representative, if you look at the days, you can see that I haven't received any replies from them since Apr 11.



1 Message by you on Fri, Apr 8 2016 2:17
I'll try to cut it short, since this subject also took my time more then necessary;

Brightrock Games (War for the Overworld) says that this problem is not about their software but it's related to Steam and I should contact you.
I bought the early adapter's version of the mentioned game and I am not able to launch it for months now. I do not want a refund, I just want to be able to play.
I tried validating game cache, reinstalling the game, and steam client for several times now. The problem still persists.
I sent my log files to the official forums and the developers said that the logs show Steam DRM checks fail and that there's nothing they can do about it.

Here's the topic;
http://brightrockgames.userecho.com/topics/335-freshly-installed-can-not-start-launch-the-game/
I added the related log to the attachments.

I also opened a topic on steam;
http://steamcommunity.com/app/230190/discussions/0/365163537818932669/?tscn=1460069217 output_log.txt (File Size : 12.9 KB)
2 Message by Support Tech Kseniya on Fri, Apr 8 2016 13:48
Hello Erke,

Thank you for contacting Steam Support.

The War for the Overworld official support team will have the best solutions for technical issues related to their title.
Please follow the link below to this game’s support page on our help site and log in to your Steam account:

War for the Overworld
https://help.steampowered.com/#HelpWithGame/?appid=230190

If you’re not seeing the specific problem on this page, select “Gameplay or technical issue.” From there, look below the “Official Support” heading for a link to the game’s customer support website, contact email address, or support phone number.


To see if other users have posted a solution to your problem, follow the link below and search for the game by title:
http://steamcommunity.com/discussions/#games

3 Message by you on Sat, Apr 9 2016 2:06

Kseniya,

The links I supplied proves that I already contacted the official support team.
They redirected me to you, saying this is a steam client related issue.

If you clearly say that "No DRM check fail is on their hand" then I'll carry your words to them

4 Message by Support Tech Kseniya on Mon, Apr 11 2016 8:07

Please follow the instructions linked below to provide a diagnostic report for your system.

For a PC:
Title: How to run and submit MSINFO32 Info reports
URL: http://support.steampowered.com/kb_article.php?ref=1376-WTZN-9132
Note: Please make sure your operating system is updated fully before running the report:
- Click the Windows Start button, select All Programs, and then click Windows Update.
For a Mac:
Title: System Profiler Reports
Link: https://support.steampowered.com/kb_article.php?ref=4840-QWJX-0408
Note: Please make sure your operating system is updated fully before running the report:
https://support.steampowered.com/kb_article.php?ref=1244-WEJN-0804

5 Message by you on Tue, Apr 12 2016 10:32 msinfo output msinfo_32.nfo (File Size : 1.1 MB)
6 Message by you on Thu, Apr 14 2016 8:15 Could you please confirm you got the needed file as you wanted?
7 Message by you on Thu, Apr 21 2016 9:00 I want somebody else other then Kseniya to review my ticket!
Avatar
0
Jan - Eric Merzel

im sorry that the steam support is such a hard nut to crack -_-

Avatar
0
Lee "Noontide" Moon
Quote from Horned Reaper

Dear Eric,

I do appreciate you trying to help. Unfortunately all the Windows users (accounts) have full access and control over the folders.

Below you can see the conversation between me and the support team representative, if you look at the days, you can see that I haven't received any replies from them since Apr 11.



1 Message by you on Fri, Apr 8 2016 2:17
I'll try to cut it short, since this subject also took my time more then necessary;

Brightrock Games (War for the Overworld) says that this problem is not about their software but it's related to Steam and I should contact you.
I bought the early adapter's version of the mentioned game and I am not able to launch it for months now. I do not want a refund, I just want to be able to play.
I tried validating game cache, reinstalling the game, and steam client for several times now. The problem still persists.
I sent my log files to the official forums and the developers said that the logs show Steam DRM checks fail and that there's nothing they can do about it.

Here's the topic;
http://brightrockgames.userecho.com/topics/335-freshly-installed-can-not-start-launch-the-game/
I added the related log to the attachments.

I also opened a topic on steam;
http://steamcommunity.com/app/230190/discussions/0/365163537818932669/?tscn=1460069217 output_log.txt (File Size : 12.9 KB)
2 Message by Support Tech Kseniya on Fri, Apr 8 2016 13:48
Hello Erke,

Thank you for contacting Steam Support.

The War for the Overworld official support team will have the best solutions for technical issues related to their title.
Please follow the link below to this game’s support page on our help site and log in to your Steam account:

War for the Overworld
https://help.steampowered.com/#HelpWithGame/?appid=230190

If you’re not seeing the specific problem on this page, select “Gameplay or technical issue.” From there, look below the “Official Support” heading for a link to the game’s customer support website, contact email address, or support phone number.


To see if other users have posted a solution to your problem, follow the link below and search for the game by title:
http://steamcommunity.com/discussions/#games

3 Message by you on Sat, Apr 9 2016 2:06

Kseniya,

The links I supplied proves that I already contacted the official support team.
They redirected me to you, saying this is a steam client related issue.

If you clearly say that "No DRM check fail is on their hand" then I'll carry your words to them

4 Message by Support Tech Kseniya on Mon, Apr 11 2016 8:07

Please follow the instructions linked below to provide a diagnostic report for your system.

For a PC:
Title: How to run and submit MSINFO32 Info reports
URL: http://support.steampowered.com/kb_article.php?ref=1376-WTZN-9132
Note: Please make sure your operating system is updated fully before running the report:
- Click the Windows Start button, select All Programs, and then click Windows Update.
For a Mac:
Title: System Profiler Reports
Link: https://support.steampowered.com/kb_article.php?ref=4840-QWJX-0408
Note: Please make sure your operating system is updated fully before running the report:
https://support.steampowered.com/kb_article.php?ref=1244-WEJN-0804

5 Message by you on Tue, Apr 12 2016 10:32 msinfo output msinfo_32.nfo (File Size : 1.1 MB)
6 Message by you on Thu, Apr 14 2016 8:15 Could you please confirm you got the needed file as you wanted?
7 Message by you on Thu, Apr 21 2016 9:00 I want somebody else other then Kseniya to review my ticket!

Posting this from our forums so we have everything in one place:


Hi Erke,

I'm sorry to hear your ongoing struggles with Steam Support, as you know we've exhausted all diagnostic processes we can undertake and we do not have a special method of contact to Steam Support.

I suspect you may be somewhat confused about our name. Subterranean Games and Brightrock Games are practically the same entity, eventually the majority of Subterranean Games branding will be replaced with Brightrock Games. This is a relatively new development so we've not had time to change everything over.

Long story short the support you receive here will be exactly the same as what you receive on our bug tracker. ;)

I truly and humbly apologise that we cannot help further, your issue is so unique that it must be addressed by Steam Support, a member of their technical team will need to look into it directly and if they wish to contact us they can do so either via the Bugtracker or email (they should have our contact details)

Please keep us informed as to how you progress and try not to be discourged, continue applying pressure and hopefully they should reply eventually.

Best of luck,

Lee

Avatar
0
Jan - Eric Merzel
  • Declined

i will close this issue down one months after the last post, i hope the steam support came back to you in the end

Avatar
0
Horned Reaper

No, unfortunatelly they didn't. I was excited with the latest WFO update, since I saw a change in the loading screen, but the issue is still the same... But I gave up on playing this game myself, so yes you may close it if you like.

Avatar
0
deadric23

I have the same issue ...slighlty dejected that the OP was unable to get it working doing everything that was suggested so far no luck...