Freshly installed, can not start / launch the game

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Horned Reaper
  • updated
  • Completed - Resolved

I just want to play and build maps, but since the map editor update, I can not launch my game.

When I try to play, the game starts loading, shows the ingame loading screen... Loads a bit and then returns to desktop and tries to re-launch automatically in a loop...

I tried validating the cache integrity from steam proporties, I even deleted the game and redownloaded and installed, but still have this dissapointing problem.

I just want to play the game, I paid for, when I get back home from work.


Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1
BIOS: BIOS Date: 11/07/12 17:28:55 Ver: 04.06.05
Processor: AMD Phenom(tm) II X4 955 Processor (4 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16306MB RAM
Page File: 7236MB used, 27422MB available
DirectX Version: DirectX 11


output_log.txt

Game Version:
Steam Public
Platform:
Windows

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Satisfaction mark by Horned Reaper 8 years ago

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Duplicates 1
Fail to launch, possible DRM issue (continuation)

(Continuation from this link: http://brightrockgames.userecho.com/topics/335-freshly-installed-can-not-start-launch-the-game/#)

Hello, after months of communicating steam's support team, they decided that this is their final answer;



23 Message by Support Tech Jared on Wed, Aug 10 2016 13:49
Correct implementation of Steam DRM is up to the developer of this game. A game that has implemented this feature correctly should not automatically close when a problem is encountered.



Unfortunately, we can't work on a game that our teams didn't develop here at Valve. The only path to resolution is through the game's support team, and, with all likelihood from what you've described, their development team.



Replies 46
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0
Lee "Noontide" Moon Designer & Community Manager
  • Not Fixable

Hi Merket,


I've discussed the issue with the code team and they can confirm that the issue is occurring as part of a very simple bit of code that Valve provides and recommends. They provided this extract from the steamworks documentation:


// If Steam is not running or the game wasn't started through Steam, SteamAPI_RestartAppIfNecessary starts the // Steam client and also launches this game again if the User owns it. This can act as a rudimentary form of DRM.// See the Valve documentation for more information: https://partner.steamgames.com/documentation/drm#FAQ
if (SteamAPI.RestartAppIfNecessary(new AppId_t(230190)))
{
Application.Quit();
return;
}
The Steam wrapper doesn't support .Net applications. Instead of using the DRM wrapper, use SteamAPI_RestartAppIfNecessary(). SteamAPI_RestartAppIfNecessary() detects if Steam is running, and will only return true if a restart is needed. If true exit the process. If it returns false, your game was launched by the Steam client and should continue running. One exception is that SteamAPI_RestartAppIfNecessary() will return false if a steam_appid.txt file is present. This allows you to develop and test without launching your game through the Steam client. Be sure to remove the steam_appid.txt file when building the game depot.

According to the team this is the reason the game restarts in a loop which is behaving exactly the way it should provided it's getting the correct input.


There are two reasons this would return a "True" and thus restart the app:


  1. The Steamworks code is unable to detect that Steam is running for whatever reason
  2. You don't actually own or launch the game via Steam ( We're assuming this isn't the case ;) )

Unfortunately this once again leaves us stuck, the problem is clearly within the Steamworks API which is not supported by us, merely used in line with the documentation provided to us by Valve themselves.


I understand that this must be genuinely frustrating and we share your frustration because our hands are tied in this matter and unfortunately Valve customer support seems content to do the bare minimum possible.


We'd just like to clarify as well that the way this is being used is not actually for DRM Purposes, because as far as DRM goes it's not exactly a strong solution and can easily be spoofed. It's being used to ensure that Steamworks and it's features are accessible by the game as the Steam version relies heavily on those features.


For players affected by this issue we'd be happy to help you get your hands on a DRM-Free version of the game, we've updated it to Patch 1.4.1 and we'll be updating it again once our latest hotfix is out. You can find out the differences between the versions here: DRM-Free Build FAQ


I'm also going to tentatively say now. We're investigating the possibility of a GoG.com version in the future and if we are able to release that it will be more fully featured than the DRM-Free Build. Once more it's still tentative but if it does come out we'd be happy to provide you with a free copy.


Sorry I can't be any further help,


Lee

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Lee "Noontide" Moon Designer & Community Manager

Hi Merket,


I've merged you new thread in with your old one and re-opened. Glad to see that Steam finally got back to you and I'll pass their response onto our code team this morning.


I deeply suspect that whatever requirements they have for the integration of Steamworks DRM have been met according to whatever documentation has been provided to us.


It's extremely frustrating that this is an issue which appears to only affect one or two users out of tens of thousands on a regular basis and usually is resolved through simple restarts or re-installs of steam's software but appears in your case (and a few others) to not resolve in the usual manner. I suspect without Steam's direct support we will not be able to resolve this issue.


That said I do hope we'll be able to help you because as always all we want to see is you being able to play the game.

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Lee "Noontide" Moon Designer & Community Manager
  • Accepted
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Horned Reaper
Quote from Jan - Eric Merzel

i will close this issue down one months after the last post, i hope the steam support came back to you in the end

Could you please check out what I wrote?

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Horned Reaper

I see that this topic is declined . I don't know if it's ıpdated or moderators see this when I post a reply... Please confirm, since I wrote an update 4 days ago.

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0
Horned Reaper

Hello, after months of communicating steam's support team, they decided that this is their final answer;

23 Message by Support Tech Jared on Wed, Aug 10 2016 13:49
Correct implementation of Steam DRM is up to the developer of this game. A game that has implemented this feature correctly should not automatically close when a problem is encountered.

Unfortunately, we can't work on a game that our teams didn't develop here at Valve. The only path to resolution is through the game's support team, and, with all likelihood from what you've described, their development team.

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0
deadric23

I have the same issue ...slighlty dejected that the OP was unable to get it working doing everything that was suggested so far no luck...

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0
Horned Reaper

No, unfortunatelly they didn't. I was excited with the latest WFO update, since I saw a change in the loading screen, but the issue is still the same... But I gave up on playing this game myself, so yes you may close it if you like.

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0
Jan - Eric Merzel
  • Declined

i will close this issue down one months after the last post, i hope the steam support came back to you in the end

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0
Lee "Noontide" Moon Designer & Community Manager
Quote from Horned Reaper

Dear Eric,

I do appreciate you trying to help. Unfortunately all the Windows users (accounts) have full access and control over the folders.

Below you can see the conversation between me and the support team representative, if you look at the days, you can see that I haven't received any replies from them since Apr 11.



1 Message by you on Fri, Apr 8 2016 2:17
I'll try to cut it short, since this subject also took my time more then necessary;

Brightrock Games (War for the Overworld) says that this problem is not about their software but it's related to Steam and I should contact you.
I bought the early adapter's version of the mentioned game and I am not able to launch it for months now. I do not want a refund, I just want to be able to play.
I tried validating game cache, reinstalling the game, and steam client for several times now. The problem still persists.
I sent my log files to the official forums and the developers said that the logs show Steam DRM checks fail and that there's nothing they can do about it.

Here's the topic;
http://brightrockgames.userecho.com/topics/335-freshly-installed-can-not-start-launch-the-game/
I added the related log to the attachments.

I also opened a topic on steam;
http://steamcommunity.com/app/230190/discussions/0/365163537818932669/?tscn=1460069217 output_log.txt (File Size : 12.9 KB)
2 Message by Support Tech Kseniya on Fri, Apr 8 2016 13:48
Hello Erke,

Thank you for contacting Steam Support.

The War for the Overworld official support team will have the best solutions for technical issues related to their title.
Please follow the link below to this game’s support page on our help site and log in to your Steam account:

War for the Overworld
https://help.steampowered.com/#HelpWithGame/?appid=230190

If you’re not seeing the specific problem on this page, select “Gameplay or technical issue.” From there, look below the “Official Support” heading for a link to the game’s customer support website, contact email address, or support phone number.


To see if other users have posted a solution to your problem, follow the link below and search for the game by title:
http://steamcommunity.com/discussions/#games

3 Message by you on Sat, Apr 9 2016 2:06

Kseniya,

The links I supplied proves that I already contacted the official support team.
They redirected me to you, saying this is a steam client related issue.

If you clearly say that "No DRM check fail is on their hand" then I'll carry your words to them

4 Message by Support Tech Kseniya on Mon, Apr 11 2016 8:07

Please follow the instructions linked below to provide a diagnostic report for your system.

For a PC:
Title: How to run and submit MSINFO32 Info reports
URL: http://support.steampowered.com/kb_article.php?ref=1376-WTZN-9132
Note: Please make sure your operating system is updated fully before running the report:
- Click the Windows Start button, select All Programs, and then click Windows Update.
For a Mac:
Title: System Profiler Reports
Link: https://support.steampowered.com/kb_article.php?ref=4840-QWJX-0408
Note: Please make sure your operating system is updated fully before running the report:
https://support.steampowered.com/kb_article.php?ref=1244-WEJN-0804

5 Message by you on Tue, Apr 12 2016 10:32 msinfo output msinfo_32.nfo (File Size : 1.1 MB)
6 Message by you on Thu, Apr 14 2016 8:15 Could you please confirm you got the needed file as you wanted?
7 Message by you on Thu, Apr 21 2016 9:00 I want somebody else other then Kseniya to review my ticket!

Posting this from our forums so we have everything in one place:


Hi Erke,

I'm sorry to hear your ongoing struggles with Steam Support, as you know we've exhausted all diagnostic processes we can undertake and we do not have a special method of contact to Steam Support.

I suspect you may be somewhat confused about our name. Subterranean Games and Brightrock Games are practically the same entity, eventually the majority of Subterranean Games branding will be replaced with Brightrock Games. This is a relatively new development so we've not had time to change everything over.

Long story short the support you receive here will be exactly the same as what you receive on our bug tracker. ;)

I truly and humbly apologise that we cannot help further, your issue is so unique that it must be addressed by Steam Support, a member of their technical team will need to look into it directly and if they wish to contact us they can do so either via the Bugtracker or email (they should have our contact details)

Please keep us informed as to how you progress and try not to be discourged, continue applying pressure and hopefully they should reply eventually.

Best of luck,

Lee