Freshly installed, can not start / launch the game

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Horned Reaper
  • Views 49,118
  • updated
  • Completed - Resolved

I just want to play and build maps, but since the map editor update, I can not launch my game.

When I try to play, the game starts loading, shows the ingame loading screen... Loads a bit and then returns to desktop and tries to re-launch automatically in a loop...

I tried validating the cache integrity from steam proporties, I even deleted the game and redownloaded and installed, but still have this dissapointing problem.

I just want to play the game, I paid for, when I get back home from work.


Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1
BIOS: BIOS Date: 11/07/12 17:28:55 Ver: 04.06.05
Processor: AMD Phenom(tm) II X4 955 Processor (4 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16306MB RAM
Page File: 7236MB used, 27422MB available
DirectX Version: DirectX 11


output_log.txt

Game Version:
Steam Public
Platform:
Windows

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Satisfaction mark by Horned Reaper 8 years ago

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Duplicates 1
Fail to launch, possible DRM issue (continuation)

(Continuation from this link: http://brightrockgames.userecho.com/topics/335-freshly-installed-can-not-start-launch-the-game/#)

Hello, after months of communicating steam's support team, they decided that this is their final answer;



23 Message by Support Tech Jared on Wed, Aug 10 2016 13:49
Correct implementation of Steam DRM is up to the developer of this game. A game that has implemented this feature correctly should not automatically close when a problem is encountered.



Unfortunately, we can't work on a game that our teams didn't develop here at Valve. The only path to resolution is through the game's support team, and, with all likelihood from what you've described, their development team.



Replies 46
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Lee "Noontide" Moon Designer & Community Manager
Quote from Horned Reaper

Thank you, I'll try my best to try test these.

Hi Merket. Any Progress?

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Lee "Noontide" Moon Designer & Community Manager
  • Not Fixable

Hi Merket,


Just to let you know I will now be closing this as we are unable to proceed. I hope that my final suggestions have somehow helped to resolve the issue but at this point all our options are completely exhausted.


Of course if you're still having issue our offer of a free DRM-free key still stands and if we ever release any vastly improved versions of the game that are DRM-Free we'll also happily offer that to you as well. Please get in touch via a private ticket on our Help & Support desk if you would like us to action that for you.


I apologise that we cannot help any further in this matter and I want you to know that we all wish we could get you back in the game on Steam.


Kind Regards,


Lee

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1
Horned Reaper
Quote from Lee "Noontide" Moon

Hi Merket,


Just to let you know I will now be closing this as we are unable to proceed. I hope that my final suggestions have somehow helped to resolve the issue but at this point all our options are completely exhausted.


Of course if you're still having issue our offer of a free DRM-free key still stands and if we ever release any vastly improved versions of the game that are DRM-Free we'll also happily offer that to you as well. Please get in touch via a private ticket on our Help & Support desk if you would like us to action that for you.


I apologise that we cannot help any further in this matter and I want you to know that we all wish we could get you back in the game on Steam.


Kind Regards,


Lee

FINALLY GOOD NEWS!


Hello,

At first I didn't want to revive this topic as I got the problem solved but then I thought it might help you and the others who are having the same issue.


I upgraded my pc a couple of weeks ago and did a fresh install of both steam and WFTO to a new HDD. I also did a full format & couple of Chckdsk s to my old drive. It turns out that I had a lot of bad sectors in that drive and I came to believe that this was causing the issue.


I am so happy to be able to play the game again. The new map editor is charming. I thank all the team once more, as you did your best trying to help me. Who could have known it was those stupid bad sectors in the drive.


I wish you all a wonderful week.

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Lee "Noontide" Moon Designer & Community Manager
  • Completed - Resolved

That's great news Merket! If it was caused by bad sectors on the drive we would never have suspected, as we said we have absolutely no idea how the check actually works.


We will keep this knowledge for future reference however, hopefully it'll help others in the future. Now if only we could have Valve do the same :) Have a great time and enjoy the game.

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death12092

i looked in my files and looked for answers and it came up that i dont have teh wftogame.exe file that should have been installed whe ni downloaded it from steam why didnt it install i ahve tried reinstalling but it didnt work. i installed off steam

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0
Lee "Noontide" Moon Designer & Community Manager
Quote from death12092

i looked in my files and looked for answers and it came up that i dont have teh wftogame.exe file that should have been installed whe ni downloaded it from steam why didnt it install i ahve tried reinstalling but it didnt work. i installed off steam

Sometimes Steam can fail to install games, it happens from time to time. 

Just try verifying the cache or reinstalling the game. If you still have issues please raise your own ticket.


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