Game crashes on Quit from main menu

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kristian
  • opdateret
  • Completed - Resolved

Every time i exit the game through quit in the main menu the game crashes.

Windows 10 64 bit 

16 GB ram

AMD R9 280

Intel i5-4460

Both version 1.6.4 and 1.6.5

Game Version:
Steam Public
Platform:
Windows
besvarelser 24
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0
anonymous
  • Pending Customer

Do you have any nvidea software on your machine? ntdll.dll looks to be a Nvidea process.


We will try to replicate on our AMD machine locally

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kristian

I just updated AMD drivers to 17.11.1 (new latest official) and WFTO to 1.6.66, still the game crashes on exit.

The call stack is the same as above but now i also have the exception message:

Unhandled exception at 0x00007FFA59E287C0 (ntdll.dll) in WFTOGame.exe: 0xC0000005: Access violation reading location 0x0000000000000010. occurred


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kristian

I managed to catch the exception in Visual Studio and here is the call stack at crash

It seems to be a problem with ATI drivers (i am using version 17.7.2, latest official driver from AMD):

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kristian

Since i am a developer by trade, is there a way i can set up an environment to catch the error?

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anonymous
  • Cannot Replicate

Unfortunately the log doesn't point to the cause of the issue. All I can recommend is following our General Crash Troubleshooting guide.

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anonymous

Could you send us your output_log? It may contain some info. 


It's at:

C:\Program Files (x86)\Steam\SteamApps\common\War For The Overworld\WFTOGame_Data\output_log.txt

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kristian

I tried both Ori and the Blind Forest and Never Alone and none of those crashed on exit whereas WFTO does it every time.

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anonymous

Can you check if this occurs on any other unity game that you own?


This list should help: https://en.wikipedia.org/wiki/List_of_Unity_games