Game crashes on Quit from main menu

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  • Views 15 757
  • oppdatert
  • Completed - Resolved

Every time i exit the game through quit in the main menu the game crashes.

Windows 10 64 bit 

16 GB ram

AMD R9 280

Intel i5-4460

Both version 1.6.4 and 1.6.5

Game Version:
Steam Public
Platform:
Windows
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kristian

I managed to catch the exception in Visual Studio and here is the call stack at crash

It seems to be a problem with ATI drivers (i am using version 17.7.2, latest official driver from AMD):

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kristian

I just updated AMD drivers to 17.11.1 (new latest official) and WFTO to 1.6.66, still the game crashes on exit.

The call stack is the same as above but now i also have the exception message:

Unhandled exception at 0x00007FFA59E287C0 (ntdll.dll) in WFTOGame.exe: 0xC0000005: Access violation reading location 0x0000000000000010. occurred


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anonymous
  • Pending Customer

Do you have any nvidea software on your machine? ntdll.dll looks to be a Nvidea process.


We will try to replicate on our AMD machine locally

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anonymous
  • Completed - Next Patch

My apologies I made an assumption based on an incorrect article. 


We are planning a patch in the next few days that will move us to the latest version of Unity that we can currently support due to aging middleware. 


5.4.5p5 -> 5.4.6f3


This may not seem like much but as the current version is a QA patch release instability like this is possible. If you could try to play the game later this week / early next week when that is live that would be much appreciated.


The reason I ask this is that Unity is a blackbox and errors that are this low level tend to be solely on them as on application quit all we are given is a single Application.Quit() call to close the program, Unity itself takes it from there.

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kristian

Will do :)

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anonymous
  • Completed - Resolved

Please try now

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kristian

The issue persists unfortunately.

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anonymous
  • Pending Third Party

Hey kristian,


I'm sorry to hear that it persists. Due to the fact that you're our only report of this issue there is not much we can do, especially as Unity is a black box so we have no control over anything this deep.


We will keep this ticket on record incase in crops up again but for now we will just have to accept that the game will crash due to some sort of system configuration 

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Dagrez
Quote from anonymous

Hey kristian,


I'm sorry to hear that it persists. Due to the fact that you're our only report of this issue there is not much we can do, especially as Unity is a black box so we have no control over anything this deep.


We will keep this ticket on record incase in crops up again but for now we will just have to accept that the game will crash due to some sort of system configuration 

I've got the same problem.

PC specs

Windows 10 Pro Edition 64-bit

CPU: AMD FX-8120 Eight-Core Processor 

GPU: AMD Radeon R9 270X Graphics card

RAM: 16GB

Game is v1.6.66f6

As you can see my computer is powerful enough to run the game, however I keep getting program stopped working error when I quit from the main menu and sometimes when I even start the game.