Problem Loading Into A Game

Avatar
  • Views 4,425
  • updated
  • Completed - Resolved

I am able to get to the main menu but when I try to play the campagin I am not able to load into it. The first parts of the loading bar are filled quickly but when I get to the end of the bar it stops. The tips keep changing so my games not frozen and it's not an anti-virus because I don't have one.


OS: Mac


Version:  OS X 10.9.5


64 bit


My Specs:


Processor  2.8 GHz Intel Core i5


Memory  4 GB 1333 MHz DDR3


Graphics  ATI Radeon HD 5750 1024 MB






Game Version:
Steam Public
Platform:
OS X
Avatar
anonymous
  • Pending Customer

Hey .ds,


Could I get a look at your player.log? This guide - How to: Submit a Bug Ticket - will show you where to find it.

Avatar
.ds
Quote from anonymous

Hey .ds,


Could I get a look at your player.log? This guide - How to: Submit a Bug Ticket - will show you where to find it.

Player Log

Avatar
.ds
Quote from anonymous

Hey .ds,


Could I get a look at your player.log? This guide - How to: Submit a Bug Ticket - will show you where to find it.

The player log has been posted.

Avatar
anonymous

Ah sorry, for some reason it didn't update the ticket status. 


It looks like a 3rd party library is broken. I'll pass this along to the developers and see if there's and obvious cause. For now you may be able to play on the previous build found in the Steam beta tab when you open the games properties


Would you be able to update to the latest mac version?(Sierra)

Avatar
.ds
Quote from anonymous

Ah sorry, for some reason it didn't update the ticket status. 


It looks like a 3rd party library is broken. I'll pass this along to the developers and see if there's and obvious cause. For now you may be able to play on the previous build found in the Steam beta tab when you open the games properties


Would you be able to update to the latest mac version?(Sierra)

yes. I have not updated but I will later but when I did try to play in the last update it still froze.

Avatar
anonymous

If that's the case then you will probably have to update, let us know if that fixes anything

Avatar
.ds

It works now thanks!

Avatar
anonymous
  • Completed - Resolved

Glad to hear it, let us know if you have any further issues