Multiplayer problem, single mining problem

Avatar
Nailu
  • Views 5.991
  • actualitzat
  • Completed - Resolved

Hi, we have got serious problems with multiplayer game. One of the players cant mine gold and also dirt. The imps are going throw walls. Its unplayble. We bouhgt this game with my husband because of multiplayer game. The sad thing is, that we have got same problems sometimes in single game too. Can you please correct the bugs or give us money back, because now the game is useless. 


Thank you

Game Version:
Steam Public
Platform:
Windows

How would you rate the customer service you received?

Satisfaction mark by Nailu fa 7 anys

Add a comment about quality of support you received (optional):

Replies 9
Avatar
0
anonymous
  • Completed - Resolved
Avatar
0
anonymous
  • Completed - Next Patch

We are actually going to be releasing a patch soon that may fix this issue, but we are always willing to take technical feedback to act upon. If you could go into further detail so that the programming team could look into this further it would be much appreciated 

Avatar
0
Nailu
Hi Cian,

We've debugged the code in question manually and found that the immediate problem is that at some point in the startup some state isn't properly initialized while the game assumes it is. I modified the assembly to be more tolerant to the mistake (that is, clean up the queue that otherwise becomes irreversibly stuck for the entire game) and it fixed the issue we were having. Of course, this is only a hack - either you need to figure out why the things weren't initialized or you need to code the dependent code a lot more defensively. In our case, we found there are quite a few more places where this causes issues, most importantly (for the map we were trying to play) making it impossible for one of the players to detonate bombs. The weird thing is that I have no idea why this would be a problem for our LAN game and yet it doesn't seem to be a common problem (or at least a commonly reported problem).


Nailu
Avatar
0
anonymous
  • Cannot Replicate

Closed due to a lack of response

Avatar
0
anonymous

Have you tried fully reinstalling the game? There is nothing in the logs that point at a cause of this issue.


Please reinstall the game on both machines and the record a short video of the issues

Avatar
0
Nailu
Hi, here is the General Chaos log and also the machines specs.

Have a nice day
Nailu and General Chaos

Attachments:
output_log.txt
Chaos specs.txt
Nailu_spec.txt
Avatar
0
anonymous

Could I please get the log from "General Chaos"? 


Could you also post the system specs of both machines you are trying to play on?

Avatar
0
Nailu
Hi, thank you for your response. I'm sending you the txt document. 

The problem with mining: 
I can click on tile, it changes color, but when imps come to work on it, they don't mine and start going through the selected tiles. The other player can see the walls disappear. We're playing on LAN, and both systems have both TCP and UDP unlocked for the two ports.

Gold shrine problem:
One of the players can mine, the other can not. You can claim the shrine, you can click on it, it looks active, but imps refuse to go work there and you cant mine new money (this happened on a community map, Co-op Citadel - two gold shrines right next to the hearts). This problems occurs even in single-player.

Have a nice day
Nailu

Attachments:
output_log.txt
Avatar
0
anonymous
  • Pending Customer

Hey Nailu,


I'm sorry to hear that you cannot play the game. Could I get you to upload the output_log.txt's from the computers which are having trouble with the game. You can find the log at: C:\Program Files (x86)\Steam\SteamApps\common\War For The Overworld\WFTOGame_Data\output_log.txt 

I recommend that the person who cannot mine tiles follows our Unable to click game objects / tag tiles guide, that should fix the issue.


Please do the above and get back to us.


Customer support portal powered by UserEcho