Completed - Resolved
Multiplayer problem, single mining problem
Hi, we have got serious problems with multiplayer game. One of the players cant mine gold and also dirt. The imps are going throw walls. Its unplayble. We bouhgt this game with my husband because of multiplayer game. The sad thing is, that we have got same problems sometimes in single game too. Can you please correct the bugs or give us money back, because now the game is useless.
Customer support service by UserEcho
I'm sorry to hear that you cannot play the game. Could I get you to upload the output_log.txt's from the computers which are having trouble with the game. You can find the log at: C:\Program Files (x86)\Steam\SteamApps\common\War For The Overworld\WFTOGame_Data\output_log.txt
I recommend that the person who cannot mine tiles follows our Unable to click game objects / tag tiles guide, that should fix the issue.
Please do the above and get back to us.
Could I please get the log from "General Chaos"?
Could you also post the system specs of both machines you are trying to play on?
Have you tried fully reinstalling the game? There is nothing in the logs that point at a cause of this issue.
Please reinstall the game on both machines and the record a short video of the issues
Closed due to a lack of response
We are actually going to be releasing a patch soon that may fix this issue, but we are always willing to take technical feedback to act upon. If you could go into further detail so that the programming team could look into this further it would be much appreciated