WFTO not starting in Steam OS

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atnaujinta prieš 7 metų
Completed - Resolved

Hello Support,

I am running Steam OS in the latest version and have installed WFTO there. I haven't played for a while and the last time I did, the game ran fine. Now, after some months, Steam OS installed an update for WFTO - it's on the latest version now. Since I've installed that latest update, the game does not start anymore.

After starting the game from the library of Steam OS, the screen stays black. When I move the mouse, I see the cursor of Steam OS. The cursor disappears after a few seconds when I stop moving the mouse and the screen is black again. Since the cursor of Steam OS is shown, I guess that the game does not start at all.

Thanks for your help.

Regards

Daniel

Game Version:

Steam Public

Platform:

Linux

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prieš 7 metų

Well, maybe I'm just looking at the wrong place. Where exactly is the "GameInstallPath" located? As I said, this is Steam OS. The path you have mentioned looks like a Windows path (backslashes). I guess it should be somewhere in /home/steam/, right? If i knew the exact path where to search, I could say if the dir is there in a minute.

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anonymous

On our test machine the path is:

/home/USERNAME/.steam/steam/steamapps/common/War For The Overworld/WFTOGame_Data/CoherentUI_Host/

Games on Linux are in .steam not steam

The Linux folder at that location should contain the log, if not I will send you a copy of the folder as it shoulds like Steam is failing to install the game correctly.

prieš 7 metų
Cannot Replicate

Without a log we cannot progress, we will open the ticket again once we have received the log

Hi,

sorry, I've been on vacation.

I guess, by "/home/USERNAME/" you mean "/home/steam/" ? Here is the content of /home/steam/.steam:

As you see, there is not any subfolder.

I case you meant /home/desktop/.steam: This path exists, but it totally empty.

Other directories below "/home/" do not exist.

Sorry, my fault. I didn't see that there is a link "steam" in this path. It leads to the "real" path where the files are located:

/home/steam/.local/share/Steam/steamapps/common/War For The Overworld/WFTOGame_Data/CoherentUI_Host

In the folder "CoherentUI_Host", there is a folder "linux" which contains multiple files. I will now compress this folder and attach it. Is this what you need? You mentioned you need a "debug.log" but I cannot find it there. Here is the content of the folders:

Edit: The compressed folder ("CoherentUI_Host.zip") is too big to be uploaded (more than 33 MB). In the screenshots above, you can see the content. Just let me know what I shall upload.

prieš 7 metų
Pending Customer

Hey Daniel,

Sorry about the long wait, the ticket got stuck in declined and I haven't seen the update until now.

Can you try again on the latest version of the game and see if there is an improvement?

prieš 7 metų
Completed - Resolved

Assumed complete due to lack of response

sorry for the late response. I do not use Steam OS anymore, but I tried to start the game on Ubuntu and still face the same issue.

I need more time to further check this out, since I want to make sure that this has nothing to do with the hardware. I will try it on another system.

Let us know how you get on

Assumed complete due to a lack of response