When I try to load a level, the loading bar stops moving and it never finishes.

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  • Completed - Resolved

The game doesn't crash or freeze, and the game is capable of loading the title screen and cutscenes. When I try to start a level (main campaign, My Pet Dungeon, or Heart of Gold) the loading bar goes up to about 80% and then stops moving. The game doesn't crash or freeze.

Game Version:
Steam Public
Platform:
Windows
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anonymous
  • Odpověď
Quote from Pyrite Foolsgold

odd, I didn't have 2013, and reinstalling the game did not install it for me.

Please also try to install all of the VisualC++ versions from the _CommonRedist/vcredist folder 

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Pyrite Foolsgold

first go to add/remove programs and, if you already have it installed, uninstall it. Then download new versions here:


https://www.microsoft.com/en-us/download/details.aspx?id=40784


I assume you'll want both the x64 and x86 version if you have a 64 bit system.

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Greg D.
Quote from Pyrite Foolsgold

first go to add/remove programs and, if you already have it installed, uninstall it. Then download new versions here:


https://www.microsoft.com/en-us/download/details.aspx?id=40784


I assume you'll want both the x64 and x86 version if you have a 64 bit system.

That did not help. Thanks for the advice though.

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anonymous

Please double check that you have C++ 2010,2012,2013,2015. If you do not then you can delete and reinstall the game, when the game has been reinstalled Steam will start to install the packages. Let that fully complete and then you should be able to play.

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Pyrite Foolsgold

odd, I didn't have 2013, and reinstalling the game did not install it for me.

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anonymous
  • Completed - Resolved

We just made a change on our backend, please try again and you should get them all.

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Greg D.
Quote from anonymous

Please double check that you have C++ 2010,2012,2013,2015. If you do not then you can delete and reinstall the game, when the game has been reinstalled Steam will start to install the packages. Let that fully complete and then you should be able to play.

I already have all of those.

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anonymous
  • Odpověď
Quote from Pyrite Foolsgold

odd, I didn't have 2013, and reinstalling the game did not install it for me.

Please also try to install all of the VisualC++ versions from the _CommonRedist/vcredist folder