Crashes at startup during splash screen

Avatar
EUFolk
  • Views 7,323
  • 수정됨
  • Completed - Resolved

Crashes During startup when the loading bar is about 60%.

crash.dmp

error.log

output_log.txt

Game Version:
GOG DRM-Free
Platform:
Windows

How would you rate the customer service you received?

Satisfaction mark by EUFolk 7 년 전

Add a comment about quality of support you received (optional):

Replies 6
Avatar
0
anonymous
  • Pending Customer

Hey EUFolk,


I'm really sorry to hear that you're crashing, have you tried to reinstall the game since experiencing this?


Looks like the crash is related to the Galaxy64.dll file. We will check with our GOG contacts if anything has changed about the DRM free build process as it is all handled on their side.

Avatar
0
anonymous
  • Completed - Resolved

Hey EUFolk are you still unable to play the game? We have released some updates that should fix the issue, if not please attempt a reinstall and then get back to us.

Avatar
0
EUFolk

Clean install did not help. But the reason for crashes was the firewall. Game requires access to 127.0.0.1. After adding the exception everything is working.

Avatar
0
anonymous
  • Pending Customer

Have you changed anything from the default setup on your firewall? I'm not able to reproduce this issue

Avatar
0
EUFolk

GOG version on two different machines. Win 7. Windows firewall is disabled in services, I am using Comodo 10.0.1.6xxx. Originally all the requests to access network by CoherentUI_Host.exe, WFTOGame.exe and WFTO.exe were blocked, that was causing crash. After setting up the rule to block network access except the 127.0.0.1 in/out everything started to work.

Avatar
0
anonymous
  • Completed - Resolved

Thanks for letting us know, we may see if we can work around this


Customer support portal powered by UserEcho