Game stuck on loading screen (hear the menu loaded - don't see any changes

  • updated
  • Completed - Resolved

* OS - Windows 8/ 64bit

RAM - 16gb

Processor Intel(R) Core i5 - 5200U CPU 2.20/2.20 GHz

GPU AMD Radeon R7 M360

Game after patch 1.6.2

There are no "steps". On the launch of the game, I hear how the menu uploaded "Welcome back Underlord" etc, but do not see it. My screen showing only Loading Screen on 90 - 95%

output_log.txt output_log.txt


Hope this information will be enough to deal with this problem.

Game Version:
Steam Public

How would you rate the customer service you received?

Satisfaction mark by Arsenii 7 years ago

Add a comment about quality of support you received (optional):

  • Pending Customer

Hey Arsenii,

It looks like your crash is related to your Graphics Drivers. Could you please use Display Driver Uninstaller, found here: to uninstall your drivers and the reinstall the latest version drivers for your GPU.

Once you have done that you should be able to play the game, if not get back to us and we will see if there is another cause.


Thank you very much! It worked! 

  • Completed - Resolved

Great to hear! Let us know if you have anymore problems, we will be more than happy to help!