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Completed - Released

Game Crashing While Playing

Mischevious Panda 2 years ago • updated by Cian Noonan (Development Support Engineer) 2 years ago 2

My game crashes while playing at varying times. Lately I have been replaying the HoG mission 1. It seems to happen whenever I am doing multiple things at once. It says something about my graphic driver failing and then recovering. This used to happen a lot when I first bought the game but stopped and now seems to be back with HoG. It told me to provide the logs, and I will include them below.

crash.dmp error.log output_log.txt

crash.dmp error.log output_log.txt

crash.dmp error.log output_log.txt


I run Windows 10 and SLI GeForce GTX 760's

Driver version 381.89 Intel Core i5-3570K Cpu @ 3.4GHz

15.95 GB RAM

1920 x 1080, 60HZ


saved file info:

wftohomerealm_autosave dlc1_campaign_level1_name_20170409003435 dlc1_campaign_level1_name_20170409003435.meta


Thank you for looking into this issue. I appreciate any help!


Game Version:
Steam Public
Platform:
Windows
GOOD, I'M SATISFIED
Satisfaction mark by Mischevious Panda 2 years ago
Pending Customer

Hey Mischevious Panda,


The first thing I would do is disable SLI and try to play with one card.


Could I get you to read our General Crash Troubleshooting guide. I would recommend installing DDU here: http://www.guru3d.com/files-details/display-driver-uninstaller-download.html


This will install a fresh version of the latest drivers for your machine.


If both those do not work then I recommend uninstalling all of the .NET and C++ frameworks via control panel and then reinstalling the game.

Completed - Released

Hey Mischevious Panda,


I'm going to assume that this is no longer an issue, post back if this is not the case.