Level 10 repeatedly crashing

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McMuffle
  • Views 9552
  • uuendatud
  • Completed - Resolved

Hi,

I keep having to restart my game and start level 10 because it keeps crashing. For some reason a blue player worker appears within my dungeon, not sure if that has something to do with it.


output_log.txt
error.log
crash.dmp

Details:

Windows 10 64-bit
16GB RAM, core i5 4670K, ASUS GeForce 760 Strix 4GB

Running build 1.6f8 at 3440x1440 with all options on default aside from autosave > 15mins

Any help would be great, I'm loving this game so far.


Game Version:
Steam Public
Platform:
Windows

Kuidas te hindaksite meie klienditeenindust?

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0
McMuffle

Ok did the memory diagnostic tool and it went through both passes without any errors. I double checked in the event viewer and yeah it's clean. Please let me know if there's anything else I can do that would be of help.


I'll try catch a UI freeze log. Interestingly, the last time it happened the click areas were still active (I could change between buildings/spells/etc and select them by clicking on the right area) but the display didn't change from the moment of the freeze. In other words it was a lot of guessing where my stuff was on the screen.

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0
anonymous

I've never heard of that type of issue before so please do. Have you tried just flat out reinstalling the game?

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anonymous

Hey McMuffle,


Has this improved for you?

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McMuffle

Sort of.

I believe it has something to do with either GeForce drivers, or potentially an actual fault within my graphics card.

Reasons:

The driver update i did 3 weeks ago made bad things happen - when booting my pc windows would fail to detect my central monitor until i removed the displayport cable and reinserted. It also seemed to make crashes more frequent (and in other games too).

I updated the drivers again last week and everything went smoothly and super stable until a few days ago - same thing on boot, and crashes too.

Basically I've become convinced it's more a driver/gpu failure causing your game to crash rather than an actual problem with the game and that means I'll just have to put up with it. I will have the opportunity to test a different GPU soon so that may reveal more.

Thank you very very very much for assisting and trying to narrow it down. It's amazing support from devs that I just haven't seen/heard of from any other game and it's 100% appreciated. Thank you again.

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0
anonymous
  • Completed - Resolved

I think in that case I will mark the ticket as complete as there aren't really any further steps to be taken.


I would bring DDU to your attention. It's a tool that allows you to do a totally clean reinstall of your drivers, this might help if they have become corrupted in some way.


You can get the tool from the Guru3D website here : http://www.guru3d.com/files-details/display-driver-uninstaller-download.html


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