game crash while playing

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  • updated
  • Completed - Resolved

Hi

I have been playing the game for 19ish hours and when i got to about hour 3ish the game would freeze for a few seconds and then crash with an error that ill add below, (it clearly states that there is a file but im not sure what email i should send it too, i would appreciate is someone pointed me in the right direction below) it would continue to do this every few hours until around hour 16 when the crashes became more frequent until it got to a point where my game would crash after 2 or 3 minutes of game play.

i know for a fact my PC can run the game however it still crashes, if you would like to know my PC specs ill add it when requested as i dont know them off the top of my head

Image 2757






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Satisfaction mark by Tritarius 7 years ago

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anonymous
  • Completed - Resolved

We will assume this is now fixed due to the lack of reply, if this is not the case post back and we will reopen the ticket.

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Scott Richmond Programmer & Producer

It could be that you're running out of video memory. Could you please try reducing your texture resolution in the game options?

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Tritarius

yes

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anonymous

Did it install successfully?

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Tritarius

i did download it yes

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anonymous

Did you attempt to download the latest driver for your AMD card?

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Tritarius

The first time setup that steam games usually do when they install *Microsoft .Net Framework* and *Microsoft Visual C++* never happened and my game still crashed with this log

crash.dmp error.log output_log.txt

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Tritarius

Well the *Microsoft .Net Framework* and *Microsoft Visual C++* make more sense haha. its all good with the confusion as i often get confused with lots of things too.

i would like to thank you for pointing me in the right direction regarding the AMD support page, ill be sure to use that when needed.

Ill have to let you know how my game goes in a few hours as that will probably be how long it takes before i think its all good, soo ill let keep you posted. (im reinstalling the game now)

Cheers

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anonymous

I'm incredibly sorry, I sent you after the complete wrong thing. What I meant to say was, can you please uninstall any Microsoft .Net Framework and Microsoft Visual C++ installs. After doing so you should reinstall WFTO.


Again I'm very sorry about the confusion.


Could you please go to the AMD support page here and download the latest driver for your machine. I have highlighted the download link you want in the attached screenshot.


This is the link you should click on the AMD website

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Tritarius

I looked for DirectX in my programs and features and there were no versions in it, also i did reinstall WFTO and it did not install DirectX as you said it would. Also i believe that my video card is at the latest version although im not entirely sure as i dont like messing with that kind of stuff