Almost certain crash when completing a mission

anonymous

8 years ago
Views 15,521
updated 8 years ago
Completed - Resolved

Hey Brightrock Games,

I recently started playing WftO again, since I never completed the campaign... (shame on me!) But it happens often that when I finish a campaign-mission the screen closes to black (like it should, sliding shut from bottom and top) and normally the statistics of the game appear and the new minions/stuff and such, but with me it (almost always) crashes before the statistics-page appears! When I load WftO again I can continue the campaign after the mission where it crashed, so my progress isn't lost, but it's pretty annoying. I also miss the new stuff-info and such, where I like to scroll trough! So now I generally save the game before I win and reload it, so I can read it all. When winning it the second time it goes without problem. But it almost always happens again with the next mission.

I also get an warning message that my PC is running out of memory and that applications are best shut down to prevent loss of information... But I have 12GB of RAM!

I also notice that when the game crashes that my Firefox also has pages that crashed and need to be reloaded. I will try to run the game without Firefox in the background, but this is not something that should happen.

Windows 10 64bit

12GB DDR3-1600
Intel Core i5 2500K
MSI 8GB D5 GTX 1070 ARMOR 8G OC

Gamebuild: 1.5.2.f4

Files:

output_log.txt

2017-03-12_094242.zip

2017-03-12_150712.zip

2017-03-12_154730.zip

Thanks for looking into this!

Kind regards,
Kwintus5

Game Version:

Steam Public

Platform:

Windows

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Replies 28

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8 years ago

So, I ordered a new motherboard, CPU and RAM today. 16GB of 3200 RAM, if this won't do it, then I eat my keyboard! :-)

Reply Link

That's the most likely cause, the amount of memory the game uses spikes during the load back to MainMenu and during Save/Load. The spike could be enough that dodgy RAM that isn't normal used gets used and fails. I would recommend using RAM benchmark software to diagnose the issue as well as trying to play with just 8GB of ram.

I have 3 times 4GB, yeah. :) so you are saying it's very likely to be an issue with my hardware? :(

I think that this is an issue with the memory in your system, especially as you seem to always crash at the same amount. Do you have 3x4GB of RAM? If so, can you try removing one and run on just 8GB.

Yeah it did! That's why I lowered it to 25% :) and it still crashed. Now (with 25% textures) i closed firefox in the background (almost took 1GB of RAM) and it seems to be ok for now... (when i was on 50%, closing firefox didn't always help)

What more specific info do you want to pinpoint this issue? I finished the campaign now, so it's not as urgent anymore for me, but it was not a smooth experience. :) And i would like to go back to do some achievements

8 years ago
Pending Customer

Does it still crash when on 50% quality?

This is very strange and looks to be a Unity specific issue. Unless we can get a bit more specific than just playing the level then there's not much we can do.

I lowered my textures to 25% and I still get regular crashes at Hearth of Gold... the level where you need to collect the massive amount of gold. :( Now it was when I lost to an invasion. Other times when saving.

2017-03-17_135912.zip

2017-03-18_211456.zip

2017-03-18_225952.zip

*sigh* And a few other crashes:

2017-03-19_004650.zip

2017-03-19_011712.zip

8 years ago
Not Fixable

From looking at the evidence and the fact that the crashes don't occur at 50% quality, I will have to conclude that it is due to system instability. There is likely an issue with some of your memory sticks as you seem to crash at the same amount of memory use each time.

I'm very sorry that you are experiencing this issue. We are releasing a patch that may minorly improve memory use, so feel free to try Ultra graphics again when that has released.

No more crashes since I lowered the texturequality to 50%, so no worries anymore!

Oh, didn't know WftO could be so demanding. :)

Here are my specs:

Intel Core i5 2500k
12GB DDR3-1600
MSI 8GB D5 GTX 1070 ARMOR 8G OC
Corsair HX750i
Samsung SSD 850 EVO

Thanks!