Can't play tutorial on Mac
When I start up the game I get a garbled screen.
Then the menu loads and I click the map to go to the tutorial.
When the next page loads up it's frozen and the sound is repeating.
I have to force quit to get out and cannot play at all.
Model Name: MacBook Pro
Model Identifier: MacBookPro11,3
Processor Name: Intel Core i7
Processor Speed: 2.3 GHz
Memory: 16 GB
Chipset Model: NVIDIA GeForce GT 750M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 2048 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0fe9
Revision ID: 0x00a2
ROM Revision: 3776
Automatic Graphics Switching: Supported
gMux Version: 4.0.8 [3.2.8]
Metal: Supported
Game Version: v1.5.1f5 (but it happened before this release)
Happens with the following DLC on and off:
- Crucible
- Heart of Gold
- Underlord Edition Content
Answer
Hi Nengard,
Have you tried disabling cutscenes in the options screen?
There is a known issue that Unity's internal video player has issues with Mac and we're awaiting some kind of fix from them, in the mean time disabling cutscenes should allow you to play (assuming that is the issue here)
Can you give it a try and let me know if that resolves the issue, thanks.
No problem, as I said the underlying cause of the problem is still an issue that we're awaiting a fix from Unity for.
But in the mean time, since you can't view the opening cinematic in game, here it is on youtube so you don't miss out on it. Hope you enjoy Heart of Gold :)
Hey all,
We will be pushing an update in the next few days which has fixed this issue. Please get back to us once you have updated if you still experience the crash
Customer support service by UserEcho
Hey all,
We will be pushing an update in the next few days which has fixed this issue. Please get back to us once you have updated if you still experience the crash