0
Completed - Resolved

PC gets shutdown suddenly in Gameplay.

lukas.gahlinger 3 years ago updated by Lee "Noontide" Moon (Designer & Community Manager) 3 years ago 2

I have a Microsoft Windows 10 / 16 GB Ram / Prozessor Intel(R) Core (TM) i7-5500U CPU @ 2.40GHz, 2401 MHz, 2 Kern(e), 4 logische(r) Prozessor(en) / With the newest Graphic Card NVIDIA GeForce Experience . This occurs only at this game


The PC just shutdown suddenly, i also tried to run is as an administrator i got the same in the end. Can you help me ? :D .

Game Version:
Steam Public
Platform:
Windows
Pending Customer

Hi Lukas,


Sorry to hear about your issues, if your computer is just straight shutting down, that would suggest some form of hardware fault. Perhaps your CPU is overheating (WFTO is an extremely intensive CPU program and can cause your CPU to run hot if not properly cooled.) most PCs will shut down automatically if the CPU reaches over a certain temperature.


To check for this I'd recommend a few things:


1. Check your Windows Event Log if a computer shuts down it will usually state a reason why in here. Though sometimes if the cutoff comes suddenly it might not

2. Run a CPU temperature monitoring program such as core temp to check your CPU temperatures. It'll usually tell you what your cutoff temp is but on average it's usually between 70 degrees celcius and 90 degrees celcius.


Any issue such as this is very unlikely to be related to WFTO itself as programs like ours cannot take control over core windows systems.

Completed - Resolved

I'm going to close this down now as assumed complete. No respionse from customer.